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Refreshing IT Service Desk Software

IT Service Management

Freshservice

Freshservice is a 100% cloud based ITIL aligned service desk tailor made for companies of all sizes. The robust yet easy to use software has been designed to address every need of the IT support team. This solution driven service desk that sets up in just a few minutes, comes equipped with best in class ticketing, smart automations, SEO ready knowledge base, forums and much more.

Your search for support software ends here! Here’s Freshservice, your veryown IT support service desk on the cloud tailor made for companies of allsizes. Easy to set up and even more easier to use, Freshservice has beendesigned to deliver seamless IT support 2x faster than your legacy servicedesk. Be it Change, Incident, Problem or Asset management, Freshserviceensures that the support process is made effortless from start to end. Youcan also centralize your support by channeling all incoming support ticketsacross multiple channels under one universal inbox.

Company:
Freshdesk, Inc

FireScope BSM

FireScope Business Service Management, Business-Edition (BE) is the first BSM solution on the market available as a free, downloadable trial.

Everything you need to better align IT with the business is included in this 400 meg virtual machine. The trial has no feature restrictions, just a 28-day, 100 asset limitations.

With FireScope, you can innovate your IT Operations with a real-time view of your critical IT services, combined with business metrics to put IT events and performance in context with business objectives and outcomes.Think of it like this:

Network monitoring + Network management + Financial and business impact + Web 2.0 technologies = FireScope's Single, real-time view of the business impact of IT.

Company:
FireScope

GridVision

GridVision is a real-time IT service management platform for Windows environments.

GridVision is a real-time IT service management platform for Windowsenvironments.Its flexible and cloud-based platform harnesses the powerof automation and simplifies the management of IT infrastructure.

GridVision transforms IT by automating and eliminating repetitive,mundane and complex activities such as monitoring computer systemsand applications, updating Active Directory Users & Groups, andreporting against Exchange mailboxes. It empowers resellers and ITmanagers with enterprise-grade management capabilities for virtualized,cloud-based or on-premise assets.

GroundWork Monitor

GroundWork Monitor is the open platform for infrastructure, application, and cloud monitoring. Users can benefit from higher performance and availability as well as reduced cost when using GroundWork for monitoring IT environments.

The GroundWork Cloud Hub brings cloud and virtualization into the complete monitoring picture.

Application Monitoring
See if common or custom applications are performing as they should, alongside the rest of the monitored environment.

Server Monitoring
Monitor server environments in the cloud, on premises, or hybrid and scale as large as needed.

Network Monitoring
Share a common monitoring framework for network discovery, traffic, and visualization alongside the rest of your technology stack.

Availability & Performance Monitoring
Strengthen the backbone of your overall business services with multiple, powerful methods for gathering, visualizing, and interpreting availability and performance data.

End User Experience Monitoring & Website Monitoring
Get an outside view to complement your inside view of performance and availability.

Power & Environment Monitoring
More frequently failing electric and mechanical components can be monitored alongside other IT assets.

Business Service Management & SLA Reporting
Measure the unique top-level metrics of your business or departments and share them internally or externally.

Monitoring Dashboards
Create dashboards of overall status for each audience, integrated deeply for data analysis or graphically for simplicity.

Event Console
Watch events as they happen, and easily manage them with quick actions from acknowledgement to escalation.

Integrations
With integration available at more levels, including Presentation, Data, and Instrumentation, a customized master console of your dreams is within reach.

Low Price, High Value
With published pricing, GroundWork continues to set the standard for powerful monitoring without the high prices of the “Big 4″ or pure proprietary software vendors.

Try GroundWork Monitor Core For Free

Company:
GroundWork, Inc.

Kaseya Traverse

Zyrion's Traverse Cloud and IT monitoring software solution fully supports complex virtualized and cloud environments, and unifies the management of physical, virtual, private-cloud and public-cloud infrastructure within one system.

Utilize the industry's leading SaaS-based monitoring and management platform for your environment.

Kaseya Traverse enables you to get to the bottom of problems quickly via root cause analysis, across Cloud, on-premise, hybrid Cloud, virtualized and distributed IT environments. Kaseya Traverse offers Business Service Management (BSM) for easy mapping of IT infrastructure to the business services supported, service level agreement management, and predictive analytics for smart, contextual monitoring.

Kaseya Traverse comes with out-of-the-box device fingerprints which synthesize and provide intelligent information about the infrastructure automatically, enabling the solution to start delivering value immediately. Kaseya Traverse also offers advanced system learning, based on behavioral analytics, to detect normal patterns based on time of day, day of the week and month, and time of year. System behavior is seen in context of these patterns, so that only true anomalies raise an alert.

Traverse also provides built-in network configuration management so organizations can backup and restore the configuration of managed network devices and alert on changes. Each backup can be compared to previous versions pinpointing changes remotely without the need for the administrator to log into each device.

Company:
Kaseya

Kaseya Traverse

Zyrion Traverse is a scalable monitoring and reporting software for Virtual & cloud platforms including VMware, Xen, HyperV, UCS & vBlock. It provides an integrated view across private and public clouds especially for MSP deployments.

Utilize the industry's leading SaaS-based monitoring and management platform for your environment.

Kaseya Traverse enables you to get to the bottom of problems quickly via root cause analysis, across Cloud, on-premise, hybrid Cloud, virtualized and distributed IT environments. Kaseya Traverse offers Business Service Management (BSM) for easy mapping of IT infrastructure to the business services supported, service level agreement management, and predictive analytics for smart, contextual monitoring.

Kaseya Traverse comes with out-of-the-box device fingerprints which synthesize and provide intelligent information about the infrastructure automatically, enabling the solution to start delivering value immediately. Kaseya Traverse also offers advanced system learning, based on behavioral analytics, to detect normal patterns based on time of day, day of the week and month, and time of year. System behavior is seen in context of these patterns, so that only true anomalies raise an alert.

Traverse also provides built-in network configuration management so organizations can backup and restore the configuration of managed network devices and alert on changes. Each backup can be compared to previous versions pinpointing changes remotely without the need for the administrator to log into each device.

Company:
Kaseya

Remedy Service Management

BMC Remedy IT Service Management Suite handles your IT services and capabilities like never before.

Built on more than 20 years of leadership and experience, this enterprise-class solution is ideal for advanced technology environments and will extend your value into IT operations management.

  • Access IT services and information—anytime, anywhere—through intuitive, easy-to-use self-service capabilities via social media and mobile applications.
  • Streamline service delivery with a scalable, secure platform.
  • Offer deeper, richer service-desk capabilities.
  • Increase value through easy and extensive integrations with IT Operations Management (ITOM) tools.
  • Choose a delivery model that fits your business—on-premises for added control and visibility or in the cloud to reduce operating costs.

TOPDesk

TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.

Does you central service desk support a number of decentralised service desks? Then you know that the cooperation between the various different departments is not always harmonious. By using TOPdesk all your decentralised service desks can easily gain access to your central application via the Internet. As a result every service desk employee will have access to the same data, regardless of the location.

TOPdesk Enterprise - TOPdesk Enterprise is the perfect service management solution for large organisations. It is web-based, scalable and offers a wide range of possibilities.

TOPdesk Professional - TOPdesk Professional’s modular build and user-friendly interface enable you to further professionalise your service desk.

TOPdesk lite - Streamline your service management processes with TOPdesk lite. Logging calls and resolving incidents is made simple and efficient.

Company:
TOPDesk
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