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ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point

Helpdesk Software

ManageEngine ServiceDesk Plus

ServiceDesk Plus is a complete web-based, ITIL-Ready Help Desk Software with integrated asset management.

ServiceDesk Plus is a complete web-based, ITIL-Ready Help Desk Software with integrated asset management. It offers an integrated package with

  • Incident Management
  • Problem Management
  • Change Management
  • CMDB
  • Self-Service Portal
  • Knowledgebase
  • Asset Tracking
  • Software License Management
  • Service Level Agreement(SLA) Management
  • Purchase Order(PO) Management
  • Vendor & Contract Management
  • Product Catalog

at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Helpdesk and a productive help desk staff.

Company:
ManageEngine

Axence nVision Free - professional network monitoring!

Axence nVision Free is a free version of Axence flagship program for integrated IT infrastructure management - Axence nVision Pro. The program is completely free of charge, also for commercial use!

Axence nVision Free offers the mapping and monitoring of an unlimited number of devices, as well as some basic yet helpful features of users monitoring, inventory taking, helpdesk, and device access control.

Axence nVision is an integrated tool for IT management. Network and users activity monitoring, HelpDesk, hardware and software inventory and data security.

What you get for free in Axence nVision Free:

Network discovery and visualization

  • nVision Server: network scanning, detection of devices and TCP/IP services, web access with browser
  • nVision Console: interactive network maps, user maps, branches, intelligent maps, pop-up menu with definable own tools

Network monitoring

  • Unlimited number of monitored devices
  • TCP/IP services: response time and correctness, packets received/lost statistics (PING, SMB, HTTP, POP3, SNMP, IMAP, SQL, etc.)
  • WMI counters: CPU load, memory usage, disk usage, network traffic, etc.
  • SNMP v1/2/3 counters: network traffic, temperature, humidity, power supply voltage, toner level, etc.
  • File distribution with use of WMI
  • MIB file compiler

Alerts and reports

  • Event/action alarms for network monitoring and SNMP and WMI counters
  • Notifications (on desktop, by e-mail, by SMS) and repair actions (program launch, computer restart, etc.)
  • Reports (for user, device, branch, network maps or entire atlas)

Hardware and software inventory

  • List of applications and Windows updates on single workstation (registry)
  • Software serial numbers (keys)
  • Overview of workstation hardware
  • System info (startup commands, user accounts, shared folders, SMART details, etc.)
  • Software template database

User activity monitoring

  • User activity overview
  • Top 10 of visited web pages

Help for network users

  • Trouble ticket database
  • Creating and managing trouble tickets (assigning to administrators with e-mail notification)
  • Comments, attachments in the trouble tickets

Device/data media access control

  • Devices currently connected to computers
  • List of all devices currently connected to the network

Other

  • Protection of agent against deleting
  • Axence netTools
  • Comments, attachments in the trouble tickets

Read more »

Axence nVision Pro

Axence nVision Pro provides network and user activity monitoring, software and hardware inventory, data leak prevention, remote control, and a wide range of reports, alerts and corrective actions - all with a user-friendly interface.

FREE fully-functional 30-day-trial available.

Axence nVision Pro is an integrated tool for IT management. Network and users activity monitoring, HelpDesk, hardware and software inventory and data security.

Network Monitoring:

monitors mail servers and Web addresses, TCP/IP and Windows services, application status and operation, and switches and routers (port mapping and network traffic). The network is automatically detected and presented on interactive maps.

Hardware and software inventory

automatically collects the hardware and software information of Windows, Mac and Linux machines. It enables auditing and the verification of license usage and offers information about program installation or configuration change. Administrative and Billing component (i.e. Fixed Assets).

User activity monitoring:

monitors and reports the activity of users working on Windows machines: the actual activity (work) time, application usage, email monitoring, printout monitoring, visited web pages and network transfer. Blocking websites option.

Helpdesk (with trouble ticket database and chat):

enables a quick technical support for users by means of remote access to the workstations.

Protection against data leaks:

manages the access rights for all I/O ports and physical devices utilized by the users to copy files from a company machine or to run external software. Thanks to the Web Access and remote console features, a number of administrators can have a simultaneous access to the program.

Read more »

Bugzilla

Bugzilla is a Web-based general-purpose bugtracker tool originally developed and used by the Mozilla project.

Released as open source software by Netscape Communications in 1998, Bugzilla has been adopted by a variety of organizations for use as a defect tracker for both free software and proprietary products.

Bugzilla features:

  • Optimized database structure for increased performance and scalability
  • Excellent security to protect confidentiality
  • Advanced query tool that can remember your searches
  • Integrated email capabilities
  • Editable user profiles and comprehensive email preference
  • Comprehensive permissions system
  • Proven under fire as Mozilla's bug tracking system

Cynergy Help Desk

Cynergy Software is a web based Help Desk ticketing software with CRM capabilities as well. Written in ASP.net , uses MS SQL.

Uses most browsers, has Email notifications and submission, knowledgebase, and asset management. Cynergy can be subscribed to monthly, or bought outright and hosted by you.

Articles, FAQs, Resolutions, Announcements, and How To Documents can be created and searched easily. These can be accessible by your end-users, employees, or both depending on your customizable security settings. Reduce the overall cost of service by allowing the customer to search your knowledgebase and find solutions via the web 24/7.

Company:
Cynergy Software

Freshservice

Freshservice is a 100% cloud based ITIL aligned service desk tailor made for companies of all sizes. The robust yet easy to use software has been designed to address every need of the IT support team. This solution driven service desk that sets up in just a few minutes, comes equipped with best in class ticketing, smart automations, SEO ready knowledge base, forums and much more.

Your search for support software ends here! Here’s Freshservice, your veryown IT support service desk on the cloud tailor made for companies of allsizes. Easy to set up and even more easier to use, Freshservice has beendesigned to deliver seamless IT support 2x faster than your legacy servicedesk. Be it Change, Incident, Problem or Asset management, Freshserviceensures that the support process is made effortless from start to end. Youcan also centralize your support by channeling all incoming support ticketsacross multiple channels under one universal inbox.

Company:
Freshdesk, Inc

HelpDesk Pro

HelpDesk Pro is a powerful web-based application that can literally be working for your company in just 15 minutes.

Being 100% web-based means that you don't have to install any software on any of your computers. This is quite simply the lowest cost, most affordable helpdesk solution you can implement. Before you make any final decision on software purchase with any other product, be sure to ascertain what the complete establishment costs are going to be for your organization. Try it now here, and then ask us for a completely no-obligation free trial for an extended period - if you decide to sign up, then our 'no questions asked' money back guarantee continues to protect you.

Company:
HelpDesk Pro

Remedy Service Management

BMC Remedy IT Service Management Suite handles your IT services and capabilities like never before.

Built on more than 20 years of leadership and experience, this enterprise-class solution is ideal for advanced technology environments and will extend your value into IT operations management.

  • Access IT services and information—anytime, anywhere—through intuitive, easy-to-use self-service capabilities via social media and mobile applications.
  • Streamline service delivery with a scalable, secure platform.
  • Offer deeper, richer service-desk capabilities.
  • Increase value through easy and extensive integrations with IT Operations Management (ITOM) tools.
  • Choose a delivery model that fits your business—on-premises for added control and visibility or in the cloud to reduce operating costs.

TOPDesk

TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.

Does you central service desk support a number of decentralised service desks? Then you know that the cooperation between the various different departments is not always harmonious. By using TOPdesk all your decentralised service desks can easily gain access to your central application via the Internet. As a result every service desk employee will have access to the same data, regardless of the location.

TOPdesk Enterprise - TOPdesk Enterprise is the perfect service management solution for large organisations. It is web-based, scalable and offers a wide range of possibilities.

TOPdesk Professional - TOPdesk Professional’s modular build and user-friendly interface enable you to further professionalise your service desk.

TOPdesk lite - Streamline your service management processes with TOPdesk lite. Logging calls and resolving incidents is made simple and efficient.

Company:
TOPDesk

WonderDesk

WonderDesk is a fully automated help desk for the web. This database cgi-script is designed to help businesses organize your incoming support requests. Instead of customers clicking on an email address, they can now use this automated help desk to submit any problems they may have.

They can also log back in later to check the status or make changes to those requests.

The WonderDesk saves companies time and money by increasing their efficiency and by keeping them organized. Since this is web based, the companies' technicians can log in from anywhere in the world and continue to work.

Companies can replace their support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. Customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.

WonderDesk other features includes Internet or Intranet implementation; allows companies to hire remote technicians; automatic notification to the technicians via email or pager; efficient point and click interface; fully searchable database including customer history, tons of statistics, and much more.

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