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WindowsManagement.com
Online resource for IT Professionals who deploy, manage, and support Microsoft products and services. |
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MonitorTools.com
Complete listing of network-related Monitor Tools available today. All Tools are organized by category. The collection is updated frequently. |
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ItilFoundations.com
ItilFoundations.com is a comprehensive information and software directory for IT professionals who are working in a Service Management organization. |
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| ActiveXperts HelpDesk System provides a complete support solution to streamline helpdesk processes |
 Visit ActiveXperts HelpDesk System web site
 ActiveXperts HelpDesk System
Helpdesk software
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ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. |
ActiveXperts HelpDesk System helps you to:
- Increase customer satisfaction
- Reduce customer downtime
- Improve response times to customers
- Improve accuracy of the responses to customers
- Keep calls organized by the use of (sub)categories
- Save time with predefined Templates for requests
- Solve problems easier by finding solutions from previous responses
- Give you anoverview of your outstanding support tickets
ActiveXperts HelpDesk can be installed in your own network. You install the software yourself on a Windows server. You take care of installation, configuration, upgrade, maintenance, backup, etc.
As an alternative, you can use software as a service. Using this online service (known as SaaS - software as a service) you no longer need to worry about installation, configuration, upgrade, maintenance, backup, etc. of the software.
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With BMC Remedy Service Management applications, you can ensure IT service levels and discover, understand, model, respond, or track IT system problems and business services failures—all to help speed the attainment of Business Service Management (BSM). Our IT Service Management products support industry best practices, including the IT Infrastructure Library (ITIL®), to help measure and communicate the value and impact of IT initiatives on revenue, profits, and shareholder value.
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Bugzilla is a Web-based general-purpose bugtracker tool originally developed and used by the Mozilla project. Released as open source software by Netscape Communications in 1998, Bugzilla has been adopted by a variety of organizations for use as a defect tracker for both free software and proprietary products.
Bugzilla features:
- Optimized database structure for increased performance and scalability
- Excellent security to protect confidentiality
- Advanced query tool that can remember your searches
- Integrated email capabilities
- Editable user profiles and comprehensive email preference
- Comprehensive permissions system
- Proven under fire as Mozilla's bug tracking system
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Cynergy Software is a web based Help Desk ticketing software with CRM capabilities as well. Written in ASP.net , uses MS SQL. Uses most browsers, has Email notifications and submission, knowledgebase, and asset management. Cynergy can be subscribed to monthly, or bought outright and hosted by you.
Articles, FAQs, Resolutions, Announcements, and How To Documents can be created and searched easily. These can be accessible by your end-users, employees, or both depending on your customizable security settings. Reduce the overall cost of service by allowing the customer to search your knowledgebase and find solutions via the web 24/7.
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HelpDesk Pro is a powerful web-based application that can literally be working for your company in just 15 minutes. Being 100% web-based means that you don't have to install any software on any of your computers. This is quite simply the lowest cost, most affordable helpdesk solution you can implement. Before you make any final decision on software purchase with any other product, be sure to ascertain what the complete establishment costs are going to be for your organization. Try it now here, and then ask us for a completely no-obligation free trial for an extended period - if you decide to sign up, then our 'no questions asked' money back guarantee continues to protect you.
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HP OpenView Service Desk gives enterprises and service providers a unique solution to successfully manage service levels. The integrated service desk functionality allows you to manage crucial support and service processes to successfully deal with today’s complex IT management challenges.
HP OpenView Service Desk helps you manage your service level agreements (SLAs) by showing you which IT elements your service is depending on, which customers are receiving the service, and who is managing and supporting the service. Now, with new levels of integration with HP OpenView Internet Services Manager and HP OpenView Service Navigator, HP OpenView Service Desk will allow your organization to manage your services better than ever before.
Features:
- Demonstrates the relationships between customers, business services, servicelevel agreements and support level objectives;
- Provides a hierarchical service structure with multi-tiered SLA capabilities;
- Provides straightforward information in a recognizable format with an intuitiveMicrosoft Outlook look-and-feel user interface;
- Offers the capability to customize forms, views and fields on the fly, withoutthe need to bring the application server down;
- Provides out-of-the-box reporting capacities and database views to facilitatethe integration with external reporting tools.
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Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces.
Service desk operators workload is reduced through self service knowledge base articles and defined, structured processes for centrally managing and resolving incidents including automatic notifications when problems are resolved or workarounds are available.
Helpdesk staff can connect using their existing Richmond SupportDesk login credentials and can perform key service desk functions via their existing web browser. There are no client-side tools or components to download before users can begin using the software.
Service desk staff are provided with the core functionality of the Windows™ client module. The product is easy to deploy to any portable device that supports the Windows Mobile™ operating system. Service desk connectivity is provided via wireless, dial-up or Bluetooth connection.
Incidents may be generated from a variety of sources including E-mail and the web. SupportDesk links new incidents to existing problems or known errors and provides a full audit trail and highly flexible tracking capabilities each record. This allows users to locate incidents by using a comprehensive search console resulting in an extremely efficient process for quickly locating records of interest.
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ServiceDesk is an easy to use, complete web-based help desk software that integrates ticketing, asset tracking, purchasing, contract management and knowledge base in one affordable package. ServiceDesk offers complete helpdesk and asset management functionality. Most of the basic features such as Self-service Portal, Knowledge base came without any additional cost.
ServiceDeskPlus features:
- MS SQL Server support
- Report Generating Credentials for all Technicians
- Save time with predefined Templates for requests
- Approval process for important requests
- Edit multiple requests in one shot
- Review reply drafts & handy spell check, helps you ensure quality response
- AD Synchronization
- Create powerful solutions with screenshots in solutions
- Get more organized with a powerful three level Category - Sub Category - Item
- Login once and ServiceDesk Plus Keeps you Signed in
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Does you central service desk support a number of decentralised service desks? Then you know that the cooperation between the various different departments is not always harmonious. By using TOPdesk all your decentralised service desks can easily gain access to your central application via the Internet. As a result every service desk employee will have access to the same data, regardless of the location.
TOPdesk Enterprise - TOPdesk Enterprise is the perfect service management solution for large organisations. It is web-based, scalable and offers a wide range of possibilities.
TOPdesk Professional - TOPdesk Professional’s modular build and user-friendly interface enable you to further professionalise your service desk.
TOPdesk lite - Streamline your service management processes with TOPdesk lite. Logging calls and resolving incidents is made simple and efficient.
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WonderDesk is a fully automated help desk for the web. This database cgi-script is designed to help businesses organize your incoming support requests. Instead of customers clicking on an email address, they can now use this automated help desk to submit any problems they may have. They can also log back in later to check the status or make changes to those requests.
The WonderDesk saves companies time and money by increasing their efficiency and by keeping them organized. Since this is web based, the companies' technicians can log in from anywhere in the world and continue to work.
Companies can replace their support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. Customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.
WonderDesk other features includes Internet or Intranet implementation; allows companies to hire remote technicians; automatic notification to the technicians via email or pager; efficient point and click interface; fully searchable database including customer history, tons of statistics, and much more.
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